Keeping our guests safe during Coronavirus.
Higher Lank Farm self catering safety policy.
Although Covid restrictions are becoming a distant memory -phew! we will continue to do the following as we know it enhances rather than detracts from the quality of the holidays of the families staying with us.
In order to keep all guests safe and well I have risk assessed everything that we do on the farm we to ensure the wellbeing of every family staying and the safety of our staff. We have made some changes to the way we do things and to the activities we offer to make this happen, which means that if you last stayed with us before the pandemic, your holiday will be a little different, but we will do everything we can to ensure it is still a wonderful one.
To ensure your cottage is Coronavirus free, we are asking families to arrive at 4.15pm or later to give us extra cleaning time. We will welcome you outside your cottage so that we are able to maintain social distance. Following your arrival we will not enter your cottage unless there is an emergency.
A complimentary high tea will be waiting in your cottage on arrival. As I have now be joined the cleaning team it will be:
Cheese scones with butter, a Cornish cream tea, and a chocolate cake. Everything will still be available as allergy friendly when needed. All food will be prepared by me, and I will follow all the food hygiene rules that I use for allergy friendly cooking.
Our welcome tractor and trailer ride will now take place on one of the days of your stay, but not Saturday as Andrew has also been added to the cleaning team.
The cottages still have all the usual baby equipment and toys, and a selection of children’s books.
Outside play areas.
We have installed extra gates for the top playground, in the orchard and extra handwashing facilities there too.
The Swimming pool rota is as follows:
Sunday: Bo Peep 10.45-1pm.
Monday: Humpty Dumpty 10.30-12.30 Bo Peep 4-6pm.
Tuesday: Bo Peep 10.30-12.30 Humpty Dumpty 4-6pm
Wednesday: Humpty Dumpty 10.30-12.30 Bo Peep 4-6pm
Thursday: Bo Peep 10.30-12.30 Humpty Dumpty 4-6pm
Friday: Humpty Dumpty 10.30-12.30
To minimise the requirement for first aid and to help prevent any incidents, we require a parent to be in the water with children at all times, if the children are in the jacuzzi a parent must be in there with them. No child is permitted to be in either the pool or jacuzzi alone, they must be accompanied in the water at all times. Our first aiders will wear PPE to attend any incidents. We will be lifeguarding sessions via our CCTV system, which provides us with a clear view of the entire pool building.
The swimming pool bar will remain closed.
Animal feeding is now for both families on Sunday-Friday.
We have added extra hand washing stations on the animal run, please make full use of them.
Both families will be able to visit the animals during the day if they would like.
We anticipate, swine fever permitting to have pigs in 2023, all our other animals are here and we will have chicks/ducklings each week.
Pony and trap rides will go ahead as usual.
There is no animal feeding on a Saturday morning.
We ask all families to open all windows and doors on departure, whatever the weather, so that the cottages are fully aired before we start cleaning. We ask everyone to leave their cottage by 9.30 am latest to give us the maximum time possible for deep cleaning. We are asking all families to strip the beds and place all bedding, towels and tea towels in their baths before departure.
Coronavirus changeover cleaning schedule Higher lank Farm
We will clean each cottage throughly to our usual high standards and in addition:
focus on disinfecting and steam blasting high touch areas during the changeover clean which will help minimise the spread of the virus. Whilst disinfecting the product we use on all the surfaces will be allowed maximum “dwell time” to be effective, before wiping away. Where we can steam clean at a high temperature (over 90c) we will do so.
High touch points in the property which are hot spots for the virus.
- Light switches & sockets (disinfect)
- Toilets, taps, sinks, shower heads, soap dispensers (steam clean)
- Door handles, window handles, furniture handles, door frames & windowsills (disinfect/steam clean)
- Large appliances – Fridges, freezers, washing machines, dishwashers (disinfect/steam clean)
- Small appliances – Kettles, microwaves, toasters, coffee machines, televisions, radios, hair dryers, vacuum cleaners etc. (disinfect)
- Cleaning equipment – broom handles, dustpan & brush, cleaning products left for guests(disinfect)
- Thermostats, remote controls, highchairs, stairgates etc. (disinfect/steam clean)
- Stair banisters & handrails (indoor/outdoor) (disinfect/steam clean)
- Bins cleaned inside and out (steam clean)
- Outdoor furniture (disinfect)
- Curtains particularly along edges, blind pulls and furniture. (steam clean)
- All kitchen equipment, crockery and cutlery dishwasher.
We will sanitise:
- All toys, including bath toys.
- All pillows, cushions, duvets, toppers and mattress protectors.
We will use dettol fabric disinfectant/steam clean all soft furnishings that can’t be removed for washing.