At Higher Lank Farm our priority is to keep everyone safe and well to ensure you all have an amazing holiday

Keeping our guests safe during Coronavirus.

Higher Lank Farm self catering safety policy.

In order to keep all guests safe and well I have risk assessed everything that we do here to ensure that we are doing everything possible to ensure the wellbeing of every family staying and the wellbeing of our staff. We have had to make some changes to the way we do things and to the activities we offer to make this happen, and may have to make further changes if the government require it. This will mean that if you have stayed with us before, your holiday will be a little different, but we will do everything we can to ensure it is still a wonderful one. At this time we have had no direct guidance from the government, but I have now taken part in a Cornwall tourism in Covid webinar so our policy reflects the information given by them on 17 June 2020.

Arrival

To ensure your cottage is Coronavirus free, we are asking families to arrive at 5pm or later to give us extra cleaning time.  We will welcome you outside your cottage so that we are able to maintain 2 meters social distance.

A complimentary high tea will be waiting in your cottage on arrival. As I will now be joining the cleaning team it will be:

Cheese scones with butter, a Cornish cream tea, and a chocolate cake. Everything will still be available as allergy friendly when needed. All food will be prepared by me, and I will follow all food hygiene rules that I use for allergy friendly cooking (with the addition of a face mask).

Our welcome tractor and trailer ride will now take place on one of the days of your stay, but not Saturday as Andrew has also been added to the cleaning team. Each family will have their ride on a different day with the trailer quarantined for 72 hours between rides.

The cottages will still have all the usual baby equipment and toys, there will be a selection of children’s books available on request. Following each stay, all toys and books will be removed from the cottages and placed in quarantine for 7 days, we have 2 sets of all of these items.

In order to ensure that your cottage can be deep cleaned in time for 5pm arrival we are reducing the amount of crockery and kitchen equipment provided, anything extra can be delivered at your request when you need it. Everything in your kitchen will have been put through the dishwasher by us on changeover day to ensure it is Covid free.

Animal feeding.

Animal feeding will be available for 3 days for each family, unless the 2 families staying decide that they would like to spend the week in the same “bubble”.

We have added extra hand washing stations on the animal run, please make full use of them.

Bo Peep cottage Sunday, Tuesday and Thursday.

Humpty Dumpty cottage Monday, Wednesday and Friday.

Both families will be able to visit the animals during the day if they would like.

We have no lambs or pigs this year as we have had to cut costs because we have been unable to open. However we will have a cow and calf to visit in the field instead. We still have all our other animals and will have chicks/ducklings each week.

Pony and trap rides will go ahead as usual and we will offer them 3 times during the week, weather permitting. There will be no pony rides as we are unable to comply with our insurance criteria and meet social distancing rules.

Outside play areas.

All outside equipment will be disinfected on changeover. We have installed extra gates for the top playground (orchard) with a sign for guests to let others know when the playground is in use. We have installed extra hand washing facilities in the top playground so that children can be encouraged to wash their hands regularly while playing there.

Swimming Pool.

Following the government announcement on 23 June 2020 we are not allowed to open our swimming pool/jacuzzi on 4 July. We will reopen the pool as soon as we are allowed too. In the meantime we have teamed up with Ansome carriages Cornwall to offer each family staying an hours carriage ride through the Cornish countryside at a time of your choosing. www.ansomecarriages.com 

The pool and jacuzzi will be available for the exclusive use of each cottage for 3 days a week. It will be open from 9am-5pm.

In line with Swim England guidance, we ask all guests to change in their cottages and arrive at the pool in swimming costumes with towels and any play equipment they would like to use. We have been instructed to remove all toys and play equipment from the pool area. The central changing room will be open for showering and toilet facilities but pool seating will be removed.

To minimise the requirement for first aid and to help prevent any incidents, we require a parent to be in the water with children at all times, if the children are in the jacuzzi a parent must be in there with them. No child is permitted to be in either the pool or jacuzzi alone, they must be accompanied in the water at all times. Our first aiders will wear PPE to attend any incidents. We will be lifeguarding sessions via our CCTV system, which provides us with a clear view of the entire pool building and we will also rely upon our walkie talkie system to communicate whilst you are in the pool building.

Bo Peep cottage will have exclusive use on Monday, Wednesday and Friday.

Humpty Dumpty cottage Sunday, Tuesday and Thursday.

The swimming pool will be deep cleaned in the evening so that it is safe for the 2nd family to use the next day.

The swimming pool bar will be closed this summer.

Food service

We will not be offering our normal food service due to the complications of social distancing. We are currently working on a frozen food menu that we can place in your freezer before you arrive, please ask if you’re interested and we will email details as soon as we’ve worked them out!!

Departure

We ask all families to open all windows and doors on departure, whatever the weather, so that the cottages are fully aired before we start cleaning. We ask everyone to leave their cottage for 10am to give us the maximum time possible for deep cleaning. We are providing laundry sacks and would ask all families to strip the beds and place all bedding, towels and tea towels in these bags to minimise handling. Please fill the dishwasher with clean crockery and cutlery before leaving and put on a hot wash.

Coronavirus changeover cleaning schedule Higher lank Farm

We will clean each cottage throughly to our usual high standards and in addition:

focus on disinfecting and steam blasting high touch areas during the changeover clean which will help minimise the spread of the virus.  Whilst disinfecting the product we use on all the surfaces will be allowed maximum “dwell time” to be effective, before wiping  away. Where we can steam clean at a high temperature (over 90c) we will do so.

High touch points in the property which are hot spots for the virus.

  • Light switches & sockets (disinfect)
  • Toilets, taps, sinks, shower heads, soap dispensers (steam clean)
  • Door handles, window handles, furniture handles, door frames & windowsills (disinfect/steam clean)
  • Large appliances – Fridges, freezers, washing machines, dishwashers (disinfect/steam clean)
  • Small appliances – Kettles, microwaves, toasters, coffee machines, televisions, radios,     hair dryers, vacuum cleaners etc. (disinfect)
  • Cleaning equipment – broom handles, dustpan & brush, cleaning products left for guests(disinfect)
  • Thermostats, remote controls, highchairs, stairgates etc. (disinfect/steam clean)
  • Stair banisters & handrails (indoor/outdoor) (disinfect/steam clean)
  • Bins cleaned inside and out (steam clean)
  • Outdoor furniture (disinfect)
  • Keys.(disinfect)
  • Curtains particularly along edges, blind pulls and furniture. (steam clean)
  • All kitchen equipment, crockery and cutlery dishwasher.

We will remove and replace the following items each week.

  • All toys, including bath toys.
  • All books.
  • All pillows, cushions, duvets, toppers and mattress protectors.

We will use dettol fabric disinfectant/steam clean all soft furnishings that can’t be removed for washing.

Our cleaning team will wear masks, gloves and aprons at all times when in the cottages.

Coronavirus symptom action plan.

We have been instructed by public health Cornwall to contact all our guests the day before they are due to arrive and ask if anyone in their family is showing signs of Covid-19. If they are then you must not travel. We have been asked to check with you whilst you are staying on a regular basis to see if you have developed symptoms, if you do then you must book a test in your home town, and return home in your car immediately. We will then deep clean the cottage so that it is safe for the next family to stay.